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Privacy Policy

Last updated on January 22, 2026

This Privacy Policy explains how **Fistral Breaks** ("we", "us", or "our") collects, uses, and protects your personal data when you use our website or make an enquiry or booking for our short‑term holiday accommodation. We keep this policy as simple as possible while complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

  • Business name: Fistral Breaks
  • Business type: Holiday short-term let provider
  • Location: United Kingdom
  • Contact email: edward@fistralbreaks.co.uk

For data protection purposes, Fistral Breaks is the data controller of your personal data.

2. What Data We Collect

We only collect data that is necessary to run our business and manage bookings. Information you provide...

  • Name
  • Email address
  • Dates of stay and booking details
  • Messages sent via enquiry or contact forms

Bookings on our website are managed using Lodgify, which may also collect additional bookingârelated information as part of the reservation process.

Information collected automatically, When you visit our website, we may collect:

  • IP address (anonymised where possible)
  • Device, browser, and operating system
  • Pages visited and time spent on the site

This information is collected using cookies and analytics tools such as Google Analytics.

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries
  • Manage and process bookings
  • Communicate with you about your stay
  • Improve our website and services
  • Meet legal and accounting requirements

We do not collect more data than we need and we do not use it for unrelated purposes.

4. Lawful Basis for Processing

Under UK GDPR, we process your data based on:

  • Contract – to manage bookings and stays
  • Legitimate interests – to operate and improve our business and website
  • Legal obligation – where required for tax or accounting purposes
  • Consent – for cookies and optional marketing communications

5. Marketing Emails

We may collect email addresses for marketing purposes only where you have actively opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

6. Sharing Your Data

We only share your data where necessary, including with:

  • Lodgify (booking and property management system)
  • Payment providers (handled securely by third parties)
  • Website hosting and IT providers
  • Professional advisers such as accountants

All third parties are required to keep your data secure and use it lawfully.

7. Cookies and Analytics

We use cookies and Google Analytics to understand how visitors use our website and to improve performance. You can manage your cookie preferences via your browser or our Cookie Policy.

8. Data Security

We take reasonable steps to protect your data, including:

  • Secure hosting
  • Encrypted connections (SSL)
  • Limited access to personal information

9. Data Retention

We keep your data only for as long as necessary to:

  • Manage bookings and enquiries
  • Meet legal and tax obligations

Data is securely deleted or anonymised when no longer needed.

10. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise your rights, please contact us.

11. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO).